Show Ticket Metrics
AutomatR.Zendesk.Activities.ShowTicketMetrics
The "Show Ticket Metrics" activity in AutomatR is part of the Zendesk activities package, enabling users to retrieve ticket metrics for a specific Zendesk ticket. This activity streamlines the process of accessing and analyzing ticket metrics within automation workflows.
Properties
| Name | Description |
|---|---|
| Input | |
| Ticket ID | Specifies the unique identification number of the ticket for which you want to retrieve metrics. Enter an Int64 or an Int64 variable representing the ticket ID. |
| Misc | |
| Display Name | Provides a customizable name for the activity displayed in the workflow. The display name enhances clarity and organization within the automation project. String variables containing the desired display name. |
| Optional | |
| Delay | Enter the wait time in seconds (Example: 5 seconds i.e., 5) to start the activity. |
| Output | |
| Ticket Metrics | Outputs the ticket metrics response object containing various metrics data for the specified ticket. Variables of relevant types (e.g., IndividualTicketMetricResponse) to store the metrics response. |
How to use:
- Drag and drop the "Show Ticket Metrics" activity onto the workflow.
- Configure the properties by specifying the ticket ID for which you want to retrieve metrics.
- Optionally, configure the delay.
- Execute the workflow to retrieve ticket metrics for the specified ticket.
Example:
Consider an example where the "Show Ticket Metrics" activity is used to retrieve metrics for a ticket with ID 123:
Show Ticket Metrics:
Ticket ID: 123
Delay: 0
Ticket Metrics: ticketMetrics
In this example, the activity retrieves metrics for the ticket with ID 123 and stores the metrics response in the variable "ticketMetrics" for further analysis in the workflow.